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1. Overview

Thank you for choosing Dear Emery. We take pride in crafting custom, luxury eyewear and want you to be completely satisfied with your purchase. Please review the details below before initiating a return.

2. Eligibility for Returns

  • Time Window: Returns must be initiated within 30 days of delivery.

  • Condition: Items must be unworn (except for initial fitting), clean, undamaged, and in original condition.

  • Packaging: All original packaging, cases, microfiber cloths, and documentation must be included.

3. Non-Returnable Items

  • Custom, bespoke, or personalized frames crafted to unique design specifications.

  • Prescription lenses once cut, installed, or modified.

  • Any eyewear displaying signs of wear, misuse, or third-party alteration.

4. Return Process

  1. Contact us at info@dearemery.com or call (855) 332-7363 to request a return.

  2. Upon approval, we will issue a Return Authorization (RA) number and detailed return instructions.

  3. Securely package the eyewear and ship it using a trackable carrier within 7 business days of receiving your RA number.

5. Refunds & Restocking

  • We do not charge restocking fees on eligible returns.

  • Once your return is received and inspected by our atelier, we will notify you of the status.

  • Approved refunds will be credited back to your original payment method within 7 business days.

6. Exchanges

Exchanges are treated as separate orders. Approved returns may be exchanged for any currently available style. If the replacement piece is of higher value, the remaining balance will be due; if of lower value, the difference will be refunded to your original payment method.

7. Damaged or Defective Items

Please inspect your order upon delivery. To report transit damage or craftsmanship concerns, contact us within 10 days of receipt with your order number and clear photos of the issue. We will review your request promptly to coordinate a repair, replacement, or refund.

8. Shipping Restrictions

We currently fulfill and accept returns for orders within the United States only.

9. Client Care

For inquiries, warranty support, or consultation bookings:

  • Email: info@dearemery.com

  • Phone: (855) 332-7363

  • Studio Consultations: By appointment only.

10. Policy Updates

Dear Emery reserves the right to amend this policy at any time. The most current version will always remain published on this page.