We'd love to hear from you. Email is the fastest way to reach us — write to info@dearemery.com and we reply within one business day.

What to write about

• Orders — questions about an order you've placed, tracking, or delivery.
• Prescription questions — how to send us your prescription, or whether a frame can carry your lenses.
• Returns and remakes — returns start by email: send us your order number and we'll send you the return instructions.
• Fit advice — not sure which frame will suit you? Tell us about the pair you wear now and we'll point you the right way.

Design consultations

Our design consultation ($499, all in) is a one-hour, one-on-one virtual session with our design engineer — by video from wherever you are, he builds your frame on your face in real time. Book your consultation and you will choose your day and time on our calendar right after checkout.

Dear Emery frames are handmade in small batches, and a real person reads every message — we reply within one business day.